FREE SHIPPING - Free shipping applies to most orders over $150 sent standard ground service by our carrier of choice within the
lower 48 states. Custom items not shown in this catalog along with items marked with “Does not qualify for free shipping” are
excluded from the free shipping offer. Items excluded from the offer are subject to change without notice. Due to the ever-rising
cost of outbound shipping, any order with back-ordered item(s) may be held until the back-ordered item(s) arrives.
LIVE BIRDS AND EGGS – We will contact you via email with your ship date. There are extra shipping fees when shipping livestock
to Alaska. There are no live bird guarantees when shipping to Alaska. Live birds will ship directly to your post office where you will
need to pick them up. Adult birds require special handling. Call for shipping costs. Orders are shipped as promptly as possible.
Occasionally, however we run out of an item. Should this occur, the item will be sent as soon as it is in-stock.
- Shipping is not included in the price for baby chicks, adult birds, pigeons, and doves. Special handling is required.
- Egg prices include the shipping within the continental United States.
- All live bird orders must have a contact phone number.
- Adult birds are shipped via Express Mail.
- Chicks and eggs are shipped via Priority Mail.
- Health of the birds guaranteed for the first 48 hours after delivery. We must be notified within the 48 hours if any problems occur.
- Live bird change or cancellation fee is $10.00 on all orders. You must call in to cancel a live bird order. We do not take cancellations via email, voicemail or online messaging.
- Orders cannot be canceled or changed within 7 days of ship date.
BIRD GUARANTEE – We appreciate the service of the U.S. Postal Service and the Airlines to provide a way to ship baby poultry to
your post office. Help make sure this works smoothly by providing us with a working phone number for the mailing label. Notify us
within 48 hours of arrival of any birds that may have died. Please report to us the number of live birds and the number of dead birds.
We will, at our discretion, refund or give in-house credit for the purchase price of the dead birds, counting in any extra chicks
HATCHING EGG GUARANTEE – We can offer no guarantee on hatching eggs. There are various factors involved in hatching eggs
and while they frequently do well, we have no control over the handling of the eggs once they leave Stromberg’s.
DELAYED SHIPPING OF LIVE BIRDS – Sometimes bird shipments are arriving late – a situation over which the hatchery and
consumer have no control. Unfortunately, timely shipping/postal routing is not available to all zip codes. For additional information on
the shipping status/difficulties, please review the information at www.birdshippers.org. After business hours, you can leave a
message by calling 1-800-720-1134 or notify us via email at email@example.com. Please be sure to leave your name,
spelling your last name, address, phone number with an area code and order # from your invoice.
INTERNATIONAL ORDERS – For international orders for equipment, there is additional shipping. You will receive a quote for shipping
costs via email at this point you can either accept or reject the shipping charges. We do not send live birds, eggs or adult birds
SHIPPING ESTIMATES - Although we try to be accurate with shipping charges, some circumstances can affect the final cost. If the
cost to ship your order is higher than what you were quoted during checkout, we will contact you before we proceed with shipping.
SHIPPING ESTIMATES FOR GROUND SHIPPING – Mixed Cart method are only applicable to products in the cart that do not qualify
for free shipping. For our free shipping terms and conditions, see the free shipping section on top of the shipping information page.
ORDER FOR EXPORT - Quotes on orders for export may include shipping, special packaging, and documentation at a customer’s
request. Please call us for quotes. All shipments for export are subject to prepayment in U.S. Funds. The customer agrees that they
will be responsible for all product, shipping and destruction expenses if any ordered product is rejected by the importing country’s
customs agency. Gift orders may be assessed duty depending on the country. Quotes do not include fees charged by the destination
country. Please contact your Customs office for information on duties, taxes and restricted items.
FREIGHT CHARGES - You pay all freight costs unless otherwise stated or agreed upon. Next day, 2 day and 3 day air shipments are
available at an additional cost. Freight is figured by dimensional weight, call 800-720-1134 for freight quote.
ONLINE ORDERS - Online orders placed after 4PM CST are processed the following business day. Web orders placed from Friday
4pm CST - Monday 8AM CST will not be processed until Monday at 8AM CST. Expedited order shipping times are subject to the
carrier's daily pickup at the order’s branch location warehouse. For more details on expedited shipping times please call us or
Please Note: As of March 26, 2020 UPS has suspended their UPS Service Guarantee meaning there is a possibility of delay with any
UPS shipment including UPS Next Day. Stromberg's will not be held liable for any shipping delay caused by a shipping carrier.
Expedited orders are only delivered Monday - Friday with no Saturday deliveries and no deliveries during observed holidays. Below
are the cutoff times for web orders during the weekday based on branch location. Below are the cutoff times for web orders during
the weekday based on branch location. Note: Expedited orders placed on Fridays after the cutoff times listed below will not be
processed until the following Monday.
- Woodland, CA – USPS: 1:00 PM PST; UPS: 1:00 PM PST
- Wilkes-Barre, PA – USPS: 2:00 PM EST; UPS: 1:00 PM EST
- Marshall, TX – USPS: 1:00 PM CST; UPS: 1:30 PM CST
- Hackensack, MN – USPS: 12:00 PM CST; UPS: 2:00 PM CST
Note: USPS Priority Mail is a standard ground service and is not considered an expedited shipping method. Packages shipped via
UPS Next Day Air will be delivered the next business day. For packages needing Saturday delivery please call us to discuss pricing. If
you need your order expedited, please call 800-880-7694 to ensure it's processed as quickly as possible.
CONVENIENT WAYS TO PAY - Visa, Discover, MasterCard, American Express, Check with Order, Check by Phone, Wire Transfer and
PayPal*. (*Online only).
OVERPAYMENTS - Overpayments may be refunded or credited to your account.
- For each Address Correction - $15.00
- For each Acknowledgment of Delivery - $5.00
- For each Call Tag Received - $9.00
- For each Live Bird Change or Cancellation - $10.00
- Fuel surcharge subject to change without notice.
SALES, FREIGHT & WARRANTY INFORMATION
WARRANTY – Stromberg's warrants its equipment to be free of functional defects in material and workmanship. If within 30 days
of purchase you feel an item to be defective, please call us. You may be asked to return the merchandise in order to receive a
refund. Refunds can include the purchase price along with all transportation charges if the product is found defective. Warranty
does not cover damage to equipment arising from alteration, abuse or use of product for other than its intended purpose. Photos
must be supplied for damaged product replacement.
DAMAGED FREIGHT – All merchandise is shipped “F.O.B. Shipping Point”. This is a legal term that means all merchandise
becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for complete and safe delivery
of your merchandise. It is your responsibility to inspect the merchandise when it is delivered. If the freight carrier fails to deliver your
merchandise in good condition, it is your responsibility to note the damage before signing for it. Contact us so that we can file a
claim with the carrier on your behalf. Photos of the package, shipping label and damaged merchandise are required to file a claim
and receive a refund or replacement.
SPECIAL ORDERS – Special orders may require a deposit. Please call (800) 720-1134 for more information.
PICK UP ORDERS – A call before you stop by helps us serve you in a timely manner. In most cases, we will have your order ready
for pick up upon your time of arrival if given prior notice.
ORDER DISCREPANCIES - Check all orders immediately upon receipt and contact us within 10 days on any
LIABILITY – Our liability is limited to the purchase price paid for any item. We make no warranty or representation,
express or implied except all products conform to the description provided by the manufacturer on sales literature or
RETURNED MERCHANDISE - If you need to return an item, we accept returns under the following conditions:
- Contact us for a return authorization number.
- Item must be in like new condition.
- Item must be returned within 30 days of receipt.
- Original receipt is required.
- In most cases a restocking fee of 20% will be charged. We cannot accept returns on hazardous materials.
- Returns will be processed within 14 days of receiving of the returned product.
- Stromberg's is not responsible for return items lost in transit. You must retain your own tracking numbers and
- handle your own claims on return items.
REPLACING MERCHANDISE - When a situation occurs where Stromberg's is shipping another product to you as
replacement for damaged or incorrect product, there will be an additional charge for the new product sent and a credit
applied at time of the return of the incorrect product.
MERCHANDISE SUBSTITUTIONS ON ORDERS – In the event that a purchased item is not available, Stromberg's reserves
the right to substitute an item of equal or greater value, for the same cost, in order to fulfill the your order. If an item of equal
or greater value is not available to substitute, we may offer a substitution of lesser value. You will be charged the lesser
amount in this case. Stromberg’s will contact you via email for approval. Your order will be held until approval is received.
PRICES - Stromberg's will invoice all orders on the basis of prices which are in effect at the time of shipment. We reserve the
right to change catalog prices if we deem it necessary. Please feel free to confirm prices at any time. Stromberg's is not
responsible for typographical errors.
PRODUCT SUITABILITY - Due to many state and local codes and regulations regarding sales, construction, installation and
use of products for certain purposes, we cannot guarantee compliance in every situation. We attempt to assure that all
products comply with state and local codes and regulations, so before you purchase and use a product please review both
the product application and local codes and regulations. Be sure that the product, its installation and its use will comply with
those codes and regulations.
HOURS - Please see our locations page for individual branch hours. Our phones are answered 24 hours a day for ordering.
Place orders by phone at 800-720-1134, by fax at 218-675-6156 or by e-mail address at firstname.lastname@example.org.
Orders may also be placed online at www.strombergschickens.com.
STATE SALES TAX - When applicable, we are required to collect sales tax by law. Exemptions for sales tax will be allowed if
you have either a signed Certificate of Resale or an Exemption Certificate. The tax forms vary by state, please call for details.
Law requires that we have these certificates on file before any tax exemption may be applied.
HOLIDAY CLOSINGS - We are closed New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day,
Thanksgiving Day and the following Friday, Christmas Eve and Christmas Day.
CREDIT CARDS - Stromberg's reserves the right to preauthorize credit and/or debit cards. No money leaves your account until the
purchase clears but the hold is active until the actual transaction is settled. When there’s a hold on your account, it lowers your available balance. Stromberg's is not responsible for overdraft fees resulting from the pre-authorization of your card.