Frequently Asked Questions

Order Status

Most orders will ship in 1-2 business days and deliver in 5-7 business days. Orders requiring customization or larger orders shipping via freight may take longer to deliver.
You may make changes or cancel your merchandise order if it has not been processed by our shipping team. To cancel your order, To cancel your order, send us a message, with your order number and we will do our best to resolve your request as quickly as possible. If we are not able to accommodate your request, you may return your merchandise within 30 days of purchase. *some exclusions may apply* A $10 change or cancellation fee may be applied to bird or egg orders.
We ship via UPS and other premium carriers to provide you with the fastest and most reliable service available.

Shipping

Most orders over $100 ship free within the lower 48 states! Shipping rates are charged based on order weight and size. To request a shipping quote, send us a message. Orders less than $100 are subject to additional handling fees.

Yes, most of our products can be shipped internationally. We also have international dealers that sell our products. To locate a dealer nearest to you, visit our Authorized Dealer page. Orders shipped internationally do not qualify for free shipping. You are responsible for all applicable duties, taxes and fees charged by the destination country. We recommend contacting your customs office for information on duties, taxes, and restricted items.

Notify us within 48 hrs. of arrival of any birds that may have died. Please report to us the number of live birds and the number of dead birds. We will, at our discretion, refund or replace the purchase price of the dead birds, counting in any extra chicks received.

If your package is lost in transit, we will file a claim with the carrier for you. Send us a message, with your order number and we will file a claim and send a replacement order if the carrier is unable to locate your shipment.

If your package is damaged in transit, contact us immediately, we will file a claim with the carrier and send a replacement or process a credit for you ASAP! Complete this form, with your order number and pictures of the packaging, label, and damaged contents to allow us to resolve this issue as quickly as possible.

Returns

Contact us within 30 days of purchase to request a return authorization or replacement. send us a message and we will provide an RMA number. We want you to be satisfied with your purchase and warrant all equipment to be free of defects and workmanship.

We cannot accept returns on medications or hazardous material. However, if there is a discrepancy on your order, we will gladly work with you to make it right. Send us a message, with your order number and description of the problem and we will do our best to resolve the issue as quickly as possible.

If your package is damaged in transit, contact us immediately, we will file a claim with the carrier and send a replacement or process a credit for you ASAP! Complete this form, with your order number and pictures of the packaging, label, and damaged contents to allow us to resolve this issue as quickly as possible.

If replacement merchandise is shipped, and damaged or incorrect product is returning, a balance will remain on your account until the return is processed.

Refunds are processed to your original payment method. Depending on your banking institution, your refund may take 5-7 business days to process to your account.

Payments

Your payment method will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There's no need to call or update anything online.

We offer many convenient ways to pay, Visa, Discover, MasterCard, American Express, Check with Order, Check by Phone, Wire Transfer or PayPal (PayPal online only). Please use the remittance address below when mailing payment.

Mann Lake LockBox 446095
PO Box 64341
St. Paul, MN 55164-0341

When you place an order with Mann Lake, we contact the bank that issues your card to confirm the account and reserve funds. This will show as a pending charge, or authorization charge, on your account.

We then charge your payment method when your items ship. If your items ship in more than one shipment, you may see multiple charges. Rest assured; you are only charged for shipped items.

If you are having trouble with your card, confirm that the billing address on your order matches the address on file with your card company. If you are still having issues, we recommend contacting your card company as some cards have daily or transactions limits that may be the source of the trouble.

Promotions

We are only able to apply one promotion per order. Our goal is to offer strong promotions with great pricing, even on our best-selling items. As a result, promotional offers are not valid in combination with other offers.

We offer a 5% discount to all military personnel that have served or are currently serving in the United States Armed Forces. We appreciate your service! Confirmation of service is required to receive this discount. Contact us for details.

Support

You can reach us at 800-720-1134. Our representatives are on the phones and ready to assist 7am to 7pm CST. You may also email us at info@strombergschickens.com and we will respond to you as soon as possible.

Our representatives are on the phones and ready to assist 7am to 7pm CST.

Store Locations

Click here for store locations and hours