FREE SHIPPING
Free shipping applies to most orders over $150 sent standard ground service by a carrier of our choice within the lower 48 states. The items included/excluded from the offer are subject to change without notice. Custom items may be excluded from the free shipping offer. Due to the ever-rising cost of outbound shipping, any order with back-ordered item(s) may be held until the back-ordered item(s) arrives.
You are responsible for any small parcel, expedited, and/or freight/LTL costs for any items not eligible for our free shipping offer. Freight is figured by dimensional weight, call (800) 720-1134 for a freight quote. Please be advised that freight shipments may require slightly more time to process and deliver compared to standard shipping methods.
Next day, 2nd Day & 3rd Day Air shipments are available at an additional cost.
LIVE BIRDS AND EGGS
Live birds/ eggs will not ship immediately after your order has been placed. We will contact you via email once your ship date has been scheduled. Live birds/ eggs will ship directly to your post office where you will need to pick them up. Adult birds require special handling. Call for shipping costs. Orders are shipped as promptly as possible. Occasionally, however we run out of an item. Should this occur, the item will be sent as soon as it is in-stock.
- Shipping is not included in the price for baby chicks, adult birds, pigeons, and doves. Special handling is required.
- Egg prices include the shipping within the continental United States.
- All live bird orders must have a contact phone number and physical address on the order.
- Adult birds are shipped via Express Mail.
- Chicks and eggs are shipped via Priority Mail.
- Health of the birds guaranteed for the first 48 hours after delivery. We must be notified within the 48 hours if any problems occur.
Live bird/ egg cancellation fee is $10.00 on all orders. You must call in to cancel a live bird/ egg order. We do not take cancellations via email, voicemail or online messaging. No changes are allowed after the order has been submitted. Orders will be cancelled and a new order placed.
Orders cannot be canceled within 12 days of the scheduled ship date.
BIRD GUARANTEE
We value the services provided by the U.S. Postal Service and the airlines, enabling the shipment of baby poultry to your post office. To ensure a smooth process, please provide us with an accurate phone number for the mailing label.
In the event of any deceased birds, please notify us within 48 hours of their arrival. Unfortunately, we cannot guarantee replacements or refunds after this timeframe. For reporting, please inform us of the number of live and deceased birds. We may, at our discretion, offer a refund or in-house credit for the purchase price of any deceased birds, considering any extra chicks received. For reporting DOA (Dead On Arrival), you can contact us via phone or use our online reporting form at https://www.strombergschickens.com/were-here-to-help/.
HATCHING EGG GUARANTEE
We do not provide any guarantee on hatching eggs. The hatching process involves various factors, and although our eggs generally perform well, we have limited control over their handling once they leave Stromberg’s.
DELAYED SHIPPING OF LIVE BIRDS
At times, bird shipments may experience delays, a situation beyond the control of both the hatchery and the consumer. Unfortunately, timely shipping/postal routing may not be available to all zip codes. For additional information on shipping status and potential difficulties, we encourage you to visit www.birdshippers.org.
If you need assistance after business hours, please feel free to leave a message by calling (800) 720-1134. Alternatively, you can notify us via email at info@strombergschickens.com. When leaving a message, provide your name (spelling your last name), address, phone number with an area code, and the order number from your invoice.
ONLINE ORDERS
Online orders placed after 4PM CST are processed the following business day. Web orders placed from Friday 4pm CST - Monday 8AM CST will not be processed until Monday at 8AM CST. Expedited order shipping times are subject to the carrier's daily pickup at the order’s branch location warehouse.
CONVENIENT WAYS TO PAY
Visa, Discover, MasterCard, American Express, Check with Order, Check by Phone, Wire Transfer or PayPal (PayPal online only).
OVERPAYMENTS
Overpayments may be refunded or credited to your account.
EXPEDITED ORDERS
Stromberg's will not be held liable for any shipping delay caused by a shipping carrier.
Expedited orders are only delivered Monday - Friday with no Saturday deliveries and no deliveries during observed holidays. Below are the cutoff times for web orders during the weekday based on branch location. Note: Expedited orders placed on Fridays after the cutoff times listed below will not be processed until the following Monday.
Woodland, CA – USPS: 1:00 PM PST; UPS: 1:00 PM PST
Wilkes-Barre, PA – USPS: 2:00 PM EST; UPS: 1:00 PM EST
Marshall, TX – USPS: 1:00 PM CST; UPS: 1:00 PM CST
Hackensack, MN – USPS: 12:00 PM CST; UPS: 2:00 PM CST
Clarkson, KY - USPS: N/A; UPS: 2:00 PM CST
Winter Haven, FL – USPS: 12:00 PM EST; UPS: 1:00 PM EST
Note: USPS Priority Mail is a standard ground service and is not considered an expedited shipping method. Packages shipped via UPS Next Day Air will be delivered the next business day. For packages needing Saturday delivery please call us to discuss pricing. If you need your order expedited, please call 800-880-7694 to ensure it's processed as quickly as possible.
SHIPPING ESTIMATES
Although we try to be accurate with shipping charges, some circumstances can affect the final cost. If the cost to ship your order is higher than what you were quoted during checkout, we will contact you before we proceed with shipping.
INTERNATIONAL ORDERS
We do not send live birds, eggs or adult birds internationally. Quotes on orders for export may include shipping, special packaging, and documentation at a customer’s request. Please call us for quotes. All shipments for export are subject to prepayment in U.S. Funds. The customer agrees that they will be responsible for all product, shipping and destruction expenses if any ordered product is rejected by the importing country’s customs agency. Quotes do not include duties, taxes, or other fees charged by the destination country.
ADDITIONAL CHARGES
For each Address Correction/ Package Intercept - $20.00
For each Acknowledgment of Delivery - $5.00
For each Call Tag Received - $9.00
For each Live Bee Bird/ Egg Cancellation - $10.00
Cancelled orders that have been fulfilled in our warehouse may be subject to a 10% restocking fee
Fuel surcharge subject to change without notice.
WARRANTY
Stromberg's warrants its equipment to be free of functional defects in material and workmanship. If within 30 days of purchase you feel an item to be defective, please call us. You may be asked to return the merchandise in order to receive a refund. Refunds can include the purchase price along with all transportation charges if the product is found defective. Warranty does not cover damage to equipment arising from alteration, abuse or use of product for other than its intended purpose. Photos must be supplied for damaged product replacement.
DAMAGED FREIGHT
All merchandise is shipped “F.O.B. Shipping Point”. This is a legal term that means all merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for complete and safe delivery of your merchandise. It is your responsibility to inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to note the damage before signing for it. Contact us immediately, so that we can file a claim with the carrier on your behalf. Photos of the package, shipping label and damaged merchandise are required to file a claim and receive a refund or replacement.
SPECIAL ORDERS
Special orders may require a deposit. Please call (800) 720-1134 for more information.
PICK-UP ORDERS
A call before you arrive will help us serve you in the fastest manner possible. In most cases, we can have the order ready for you to pick up.
ORDER DISCREPANCIES
Check all orders immediately upon receipt and contact us within 10 days on any discrepancies.
RETURNED MERCHANDISE
Please see our Returns & Exchanges section.
REPLACING MERCHANDISE
When Stromberg's ships a replacement product to you due to damage or an incorrect product, there will be an additional charge for the new product sent. However, a credit will be applied at the time of the return of the incorrect product.
MERCHANDISE SUBSTITUTIONS ON ORDERS
In the event that a purchased item is not available, Stromberg's reserves the right to substitute an item of equal or greater value, for the same cost, in order to fulfill your order. If an item of equal or greater value is not available to substitute, we may offer a substitution of lesser value. You will be charged the lesser amount in this case. Stromberg's will contact you via email for approval. Your order will be held until approval is received.
PRICES
Stromberg's will invoice all orders on the basis of prices which are in effect at the time of shipment. We reserve the right to change catalog prices if we deem it necessary. Please feel free to confirm prices at any time. Stromberg's is not responsible for typographical errors.
SITEWIDE & PROMOTIONAL DISCOUNTS
A limited number of products are excluded from sitewide & promotional discount offerings. These products include but are not limited to live birds, hatching eggs, gift certificates, ADM feed, subscriptions, Featherman products, Lodge products, Gallagher products, and Manna Pro.
Sitewide discount offerings and promo codes cannot be used in conjunction with any sale or promotional pricing.
LIABILITY
Our liability is limited to the purchase price paid for any item. We make no warranty or representation, express or implied except all products conform to the description provided by the manufacturer on sales literature or product labels.
PRODUCT SUITABILITY
Due to many state and local codes and regulations regarding sales, construction, installation and use of products for certain purposes, we cannot guarantee compliance in every situation. We attempt to assure that all products comply with state and local codes and regulations, so before you purchase and use a product please review both the product application and local codes and regulations. Be sure that the product, its installation and its use will comply with those codes and regulations.
HOURS
You can use store locator for branch hours. Our phones are answered 7am to 7pm CST Mon-Fri for ordering and customer service. Place orders by phone at (800) 720-1134, by fax at 218-675-6156 or by e-mail address at info@strombergschickens.com. Orders can also be placed online at www.strombergschickens.com.
SALES TAX
When applicable, we are required to collect sales tax by law. Exemptions for sales tax will be allowed if you have either a signed Certificate of Resale or an Exemption Certificate. The tax forms vary by state, please call for details. Law requires that we have these certificates on file before any tax exemption can be allowed.
Sales tax is a combined total of state, county, city, and district tax rates. These rates are based on either the shipment-origin address, or the ship-to address, as dictated by each state’s tax law. For your convenience, we provide a sales-tax estimate during checkout, and on your order confirmation summary. However, many factors can change between the time you place your order and when it ships. Because of this, your final sales-tax charges may be different from the estimated amount. Tax-exempt purchases will show estimated sales tax at checkout and on your order confirmation summary. Once the order ships, the invoice will reflect your exemption
HOLIDAY CLOSINGS
We are closed New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the following Friday, Christmas Eve and Christmas Day.
CREDIT CARDS
Stromberg's reserves the right to preauthorize credit and/or debit cards. No money leaves your account until the purchase clears but the hold is active until the actual transaction is settled. When there’s a hold on your account, it lowers your available balance. Stromberg's is not responsible for overdraft fees resulting from the pre-authorization of your card.